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prepare("UPDATE support_tickets SET status = ? WHERE id = ?");
$stmt->bind_param("si", $new_status, $ticket_id);
if ($stmt->execute() && $stmt->affected_rows > 0) {
$message = "Ticket has been marked as " . $new_status . ".";
} else {
$error = "Failed to update ticket status or it was already processed.";
}
$stmt->close();
}
}
// Fetch all tickets with user info
$sql = "SELECT t.*, u.name as user_name, u.email as user_email
FROM support_tickets t
JOIN users u ON t.user_id = u.id
ORDER BY t.created_at DESC";
$all_tickets = $conn->query($sql)->fetch_all(MYSQLI_ASSOC);
$conn->close();
?>
Manage Support Tickets